Privacy policy

https://www.facebook.com/legal/terms/customaudience

5.3 Social media and communication

Instagram plugin

Functions of the Instagram service have been integrated into this website. These features are integrated through the Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. 

If you are logged into your Instagram account, you can link the contents of this website to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to this site with your user account. We would like to inform you that, as the provider of these pages, we have no knowledge of the content of the transmitted data or its use by Instagram.

Since the appropriate consent has been requested, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG (German Telecommunications and Telemedia Data Protection Act), insofar as the consent includes the storage of cookies or access to information on the user’s device (such as device fingerprinting) as defined by the TTDSG. Your consent can be revoked at any time.

To the extent that personal data is collected on our website using the tool described here and transmitted to Facebook or Instagram, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are jointly responsible for this data processing (Article 26 GDPR). The joint responsibility is limited exclusively to the collection of the data and its disclosure to Facebook or Instagram. The processing that occurs after the data is transferred to Facebook or Instagram is not part of the joint responsibility. The obligations incumbent on us jointly were set out in a joint processing agreement. The full text of the agreement can be found at: https://www.facebook.com/legal/controller_addendum

According to this agreement, we are responsible for providing the privacy information when using the Facebook or Instagram tool and for ensuring the legally compliant implementation of the tool on our website. Facebook is responsible for the data security of Facebook and Instagram products. You can exercise your data subject rights (such as requests for information) regarding the data processed by Facebook or Instagram directly with Facebook. If you assert your data subject rights with us, we are obliged to forward them to Facebook.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission.
You can find details here: 

https://www.facebook.com/legal/EU_data_transfer_addendum

https://help.instagram.com/519522125107875

https://de-de.facebook.com/help/566994660333381

Moreover, Meta is certified according to the Date Privacy Framework.

For more information, please see Instagram’s privacy policy:
https://instagram.com/about/legal/privacy/.

6. Customer account

Contract partners can create an account within our online platform (such as customer or user accounts, referred to as a ‘customer account’ for short). If the registration of a customer account is required, contract partners will be informed of this, as well as the information necessary for registration. Customer accounts are not public and cannot be indexed by search engines. As part of the registration process, as well as subsequent logins and use of the customer account, we store the customer’s IP addresses along with the access times in order to be able to prove the registration and prevent any misuse of the customer account.
If customers have cancelled their customer account, the data relating to the customer account will be deleted, unless it is necessary to store it for legal reasons. It is the responsibility of the customer to back up their data when they close their customer account. The legal basis for data processing is therefore Article 6(1)(b) GDPR.

6.1 Shop and e-commerce

We process our customers’ data to enable them to select, purchase, or order the chosen products, goods, and related services, as well as to facilitate their payment and delivery or execution. If required for the fulfilment of an order, we engage service providers, particularly postal, freight, and shipping companies, to carry out the delivery or execution of services to our customers. We use the services of banks and payment service providers to process payment transactions. The required information is marked as such during the ordering or similar purchase process and includes the details needed for delivery, provision, and billing, as well as contact information for any necessary follow-up.

• Processed data types: Account data (such as names and addresses), payment data (such as bank details, invoices, and payment history), contact data (such as email addresses and phone numbers), contract data (such as subject matter, duration, and category of the contract), usage data (such as websites visited, interest in content, and access times), metadata and communication data (such as device information and IP addresses).
• Data subjects: Prospective clients, business and contract partners, customers.
• Purposes of processing: Provision of contractual services and customer support, contact requests and communication, office and organisational procedures, managing and responding to requests, security measures, conversion tracking (measuring the effectiveness of marketing activities), interest-based and behavioural marketing, profiling (creating user profiles).
• Legal basis: Performance of the contract and pre-contractual inquiries (Article 6(1)(b) GDPR), legal obligation (Article 6(1)(c) GDPR), legitimate interests (Article 6(1)(f) GDPR).

6.2 Economic analyses and market research

For business management purposes and to identify market trends, as well as the needs of our contract partners and users, we analyse the data available to us regarding business transactions, contracts, inquiries, etc. The group of data subjects may include contract partners, prospective clients, customers, visitors, and users of our online services.
The analyses are conducted for the purposes of business evaluations, marketing, and market research (such as to identify customer groups with different characteristics As part of this, we may, where available, take into account the profiles of registered users along with their information, such as details of services they have used. The analyses are for our internal use only and are not disclosed externally, unless they involve anonymous analyses with aggregated, in other words, anonymised data. Furthermore, we respect the privacy of users and process the data for analytical purposes in a pseudonymised form wherever possible, and, where feasible, anonymised (for example, as aggregated data).

6.3 Processing of personal data for advertising purposes

Unless you have objected, we use the email address you provided when purchasing the goods or services to send electronic advertisements for our own goods and services that are similar to those which you have previously purchased or ordered from us. For this purpose, we use your email address, name, and order history to send you information in this way about products that might interest you based on your most recent orders. 

The legal bases for data processing are Article 6(1)(f) GDPR and § 7(3) UWG (German Unfair Competition Act). You can object to this processing in accordance with Article 21(2) GDPR by contacting us via the corresponding link in the email you receive or writing an email to service@teveo.com.

6.4 Review requests via Trustpilot

We participate in the evaluation process of the provider Trustpilot A/S, Pilestræde 58, 5, 1112 Copenhagen, Denmark.

If you ordered a product in our shop, we will send you an email asking about your satisfaction with your order and the products unless you objected to this previously. We will use the email address you provided to send you the request. We also process your name, your IP address, and the associated IP geolocation, as well as information regarding your order. Customer satisfaction surveys and the described data processing occur on the legal basis of Section 7 (3) UWG in conjunction with Article 6(1)(f) GDPR. This processing is for the purpose of direct marketing.

You can object to this processing and particularly the use of your email address for this purpose at any time in accordance with Article 21(2) GDPR by using the option of objecting in our emails or by sending an email to the email address in our Legal Notice without incurring costs other than the costs of transmission according to the base rates.

For more information on how your data is processed by Trustpilot, as well as details about your right to object and other rights as a data subject, please refer to Trustpilot’s privacy policy: de.legal.trustpilot.com/end-user-privacy-terms.

6.5 Payment provider

In the context of contractual and other legal relationships, due to legal obligations, or based on our legitimate interests, we offer the data subjects efficient and secure payment options. To this end, we use banks and credit institutions as well as other payment service providers (collectively referred to as ‘payment service providers’).

The data processed by the payment service providers includes account data, such as name and address, bank details, such as account numbers or credit card numbers, passwords, TANs and checksums, as well as contract, transaction, and recipient-related information. The information is required to carry out the transactions. However, the data entered will only be processed and stored by the payment service providers. This means that we do not receive any account or credit card-related information, only information confirming or denying the payment. In certain circumstances, the data may be transmitted by the payment service providers to credit reference agencies. This transmission is for the purpose of identity and credit checks. In this regard, we refer you to the general terms and conditions and the data protection notices of the payment service providers.
The terms and conditions and privacy policies of the respective payment service providers, which can be accessed on their respective websites or transaction applications, apply to payment transactions. We also refer to these for further information and for the exercise of rights to withdraw consent, access information, and other data subject rights.

6.6 Transport service provider

For the purpose of delivering the ordered goods, we collaborate with logistics providers/transport companies to whom the following data are transferred for the purpose of delivering the ordered goods or shipment notification: First name, last name, mailing address as well as email address, and phone number where relevant. The legal basis for processing is Article 6(1)(b) GDPR.

7. Online presence on social media

If you have given your consent to the respective social media operator in accordance with Article 6(1)(1)(a) GDPR, your data will be automatically collected and stored for market research and advertising purposes when you visit our social media presence. Using pseudonyms, usage profiles are created from this data. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. Please refer to the respective linked privacy policies of the providers on their websites for detailed information on the processing and use of the data by the respective social media operator, as well as a contact option, and your rights and setting options for protecting your privacy. Should you require assistance in this regard, please do not hesitate to contact us.

8. Security

We have taken technical and administrative security precautions to protect your personal data against loss, destruction, manipulation, and unauthorised access. All our employees, as well as the service providers working for us, are bound by the applicable data protection laws.

Whenever we collect and process personal data, it is encrypted before it is transmitted. This means that your data cannot be misused by third parties. Our security precautions are subject to a continuous improvement process and our data protection declarations are constantly being revised. Please ensure that you have the latest version.

9. Which data is processed and from which sources does this data originate?

We process the data we have received from you during contract initiation or fulfilment, based on your consent, or in connection with your application or employment with us. 
 
Personal data includes:

Your master/contact data, which for customers includes, for example, first name and surname, address, contact data (email address, telephone number, fax), bank details. 

For contest participants, this includes first and last name, email address, and postal address.

For which purposes and on which legal basis is the data processed?

We process your data in accordance with the provisions of the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act 2018 in the currently valid version:

• For the fulfilment of (pre-)contractual obligations (Article 6(1)(b) GDPR): Your data is processed online for the purpose of contract fulfilment. The data is processed primarily during the initiation of transactions and the execution of contracts with you.
• For the fulfilment of legal obligations (Article 6(1)(c) GDPR): The processing of your data is necessary for the purpose of fulfilling various legal obligations, such as those arising from the Commercial Code or the Tax Code.
• For the protection of legitimate interests (Article 6(1)(f) GDPR): Based on a balancing of interests, data processing may extend beyond the actual fulfilment of the contract to protect legitimate interests of ours or those of third parties. Data processing to protect legitimate interests occurs in the following cases, for example:

-    Advertising or marketing
-    Measures for business management and the further development of services and products;
-    in the context of legal proceedings

• Based on your consent (Article 6(1)(a) GDPR):
  if you have given us consent to process your data, for example, for receiving our newsletter or publishing photos, etc.

Who receives my data?

If we use a service provider for the purpose of processing an order, we nevertheless remain responsible for the protection of your data. All data processors are contractually obligated to treat your data confidentially and to process it only within the scope of service provision. The data processors we engage will receive your data only if it is necessary for the fulfilment of their respective services. These include, for example, IT service providers that we need for the operation and security of our IT systems, as well as advertising and address publishers for our own advertising campaigns.

If there is a legal obligation and in the context of legal proceedings, authorities and courts as well as external auditors may be recipients of your data.

In   addition, insurance companies, banks, credit reference agencies, and service providers   may   be   recipients   of your data   for the purpose of initiating    and   fulfilling contracts.

How long will my data be retained?

We will process your data until the end of the business relationship or until the applicable statutory retention periods expire (such as those under the Commercial Code, Tax Code, or Working Hours Act). Beyond this, we will retain it until the conclusion of any legal disputes where the data is required as evidence.

If there is no statutory retention period, your data will be deleted once it is no longer needed for its intended purpose. If the processing is carried out on the basis of your consent, the data will be processed until you revoke it.

10. What data protection rights do I have?

You have the right at any time to request access to, correction, deletion, or restriction of the processing of your stored data, as well as the right to object to the processing. You also have the right to data portability and to lodge a complaint in accordance with data protection laws.

Right to information:
You can request information from us about whether and to what extent we process your data.

Right to rectification:
If we process your data and it is incomplete or incorrect, you can request that we correct or complete it at any time.

Right to erasure:
You can request that we erase your data if we process it unlawfully or if the processing disproportionately interferes with your legitimate protection interests. Please note that there may be reasons that prevent immediate erasure, for example, in the case of statutory retention requirements.
Regardless of your right to request erasure, we will promptly and fully erase your data unless a legal or contractual retention obligation prevents this.

Right to restriction of processing:
You have the right to request that we restrict the processing of your data if
-    you dispute the accuracy of the data, for a period of time that allows us to verify the accuracy of the data.
-    the processing of the data is unlawful, but you refuse to have it erased and instead request that the use of the data be restricted;
-    we no longer need the data for the intended purpose, but you still need this data to assert or defend legal claims, or
-    you have objected to the processing of the data.

Right to data portability:
You can request that we provide your data, which you have supplied to us, in a structured, commonly used, and machine-readable format, and that you transfer this data to another controller without hindrance from us, provided that
-    we are processing this data based on your consent, which you may revoke, or for the fulfilment of a contract between us, and
-    this processing is carried out using automated procedures.
If it is technically feasible, you can request that we transfer your data directly to another controller.

Right to object:
If we process your data based on legitimate interest, you may object to this data processing at any time. This also applies to profiling based on these provisions. In that case, we will no longer process your data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defence of legal claims. You may object to the processing of your data for direct marketing purposes at any time without providing any reasons. 

Right to lodge a complaint:
If you believe that our processing of your data violates German or European data protection law, we kindly ask you to contact us so that we can address any concerns. Of course, you also have the right to contact the relevant supervisory authority, specifically the respective State Office for Data Protection Supervision.
If you wish to exercise any of the aforementioned rights, please contact our Data Protection Officer. In case of doubt, we may request additional information to confirm your identity.

Am I obliged to provide data?

The processing of your data is necessary for the conclusion or fulfilment of the contract you have entered into with us. If you do not provide us with this data, we will generally have to refuse to conclude the contract or will no longer be able to fulfil an existing contract and will therefore have to terminate it. However, you are not obliged to give your consent to the processing of data that is not relevant or legally required for the fulfilment of the contract.

11. Terms and conditions for the draw to win 5 x 2 FIBO tickets

11.1 Organiser

The organiser of this prize draw is TEVEO GmbH, Dr.-Zumach-Ring 6, 91522 Ansbach, Germany.

11.2 Eligibility

Entry is open to individuals aged 18 and over who are resident in Germany, Austria, Switzerland, France, Belgium, the Netherlands, Denmark, Estonia, Finland, Ireland, Italy, Croatia, Latvia, Luxembourg, Norway, Poland, Slovakia, Slovenia, Sweden or Spain. Employees of the organiser, their relatives, as well as employees of any partners involved in the creation or administration of this prize draw, are not eligible to enter.

11.3 Participation

Entry to the prize draw is conditional upon signing up to our newsletter. By entering, participants agree to subscribe to our newsletter.
Participation is confirmed once the TEVEO newsletter sign-up process has been completed and the double opt-in confirmed.
Only one entry is permitted per person. Multiple entries will result in disqualification.
By entering, participants agree to these terms and conditions.

11.4 Entry period

The prize draw begins on 20/03/2025 at 0:00 hrs and ends on 06/04/2025 at 23:59 hrs (closing date for entries).

11.5 Winnings

We're giving away 5 x 2 day tickets for FIBO 2025 in Cologne. It will take place from 10–13 April at the Cologne Exhibition Centre. The tickets grant admission to the event. Travel, accommodation, and all other travel-related expenses are not included in the prize. 

Prizes are non-transferable, non-exchangeable and cannot be redeemed for cash.

11.6 Selection and Notification of Winners

Winners will be selected at random after the entry period has ended.

They will be notified by email within 6 days of the draw.

If a winner does not respond within 24 hours of being notified, their claim to the prize will be forfeited and a new winner will be selected.

11.7 Newsletter subscription

Registering for our newsletter is a requirement for entering the prize draw.

By participating, the participant agrees to receive the newsletter.

You can unsubscribe from the newsletter at any time. However, cancelling your registration during the prize draw will end your participation. In such cases, the prize can no longer be awarded.

11.8 Data protection

Any personal data collected as part of the competition will be used solely for the administration and processing of the price draw, as well as for the delivery of the newsletter.

Data will be processed in accordance with our Privacy Policy outlined above.

Participants may request information about the data stored about them at any time and may object to its use.

11.9 Premature cancellation

The organiser reserves the right to cancel or terminate the price draw at any time without prior notice and without providing any reason. This applies in particular if proper execution cannot be guaranteed for technical or legal reasons.

11.10 Exclusion of participants

The organiser reserves the right to exclude participants from the competition if they violate these conditions of participation or if they are suspected of manipulation.

In particular, participants who use multiple e-mail addresses or identities to enter the competition will be disqualified.

11.11 Liability

The organiser is not liable for any damages that may arise from errors, delays or interruptions in transmission, from faults in technical equipment and services, from incorrect content, from the loss or deletion of data, from viruses, or in any other way when participating in the prize draw.

The liability of the organiser is limited to intent and gross negligence.

11.12 Right of appeal

There is no right of appeal.

11.13 Severability clause

Should any individual provisions of these terms and conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.

11.14 Applicable law

The law of the Federal Republic of Germany shall apply.

12. Prize draws

13. Changes to this Privacy Policy

We reserve the right to amend our privacy statements if required due to new technologies. Please ensure that you have the latest version. If fundamental changes are made to this privacy policy, we will announce them on our website.